At Baxton Studio Store, we take pride in delivering designer furniture with the same attention to detail we apply to our customer service. If your purchase doesn’t meet your expectations, our straightforward returns process ensures a hassle-free experience.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

  • Item must be unused, in original condition, and in its original packaging
  • All hardware, accessories, and documentation must be included
  • Proof of purchase is required

Non-Returnable Items: Due to their custom nature, the following products cannot be returned unless defective:

  • Bedroom Sets & Collections (when purchased as complete sets)
  • Dining Room Sets & Collections
  • Made-to-order or custom furniture pieces

How to Initiate a Return or Exchange

  1. Contact Us: Email our design-savvy support team at [email protected] within 15 days of receiving your order. Use our template below for quicker processing.
  2. Provide Details: Include your order number, item(s) for return, and reason for return.
  3. Receive Instructions: We’ll email you return authorization and shipping instructions within 2 business days.
  4. Package Securely: Repack the item(s) in original packaging with all protective materials.
  5. Ship Back: Send the package using the carrier we specify. You’re responsible for return shipping costs unless the item is defective or incorrect.

Return Shipping Options

Return shipping costs are the customer’s responsibility, except in cases of our error:

  • Standard Return: $12.95 via DHL/FedEx (typically 10-15 business days)
  • Express Return: Available at additional cost for faster processing

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: Credit card refunds may take 7-10 additional days to appear on your statement, depending on your bank.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Clearly state your desired replacement item in your return request
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If your designer furniture arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Provide photos of the damage and packaging
  • We’ll arrange for repair, replacement, or return at our expense

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Baxton Studio Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]

Item(s) for Return: [Product Name(s) and SKU if available]

Reason for Return: [Please specify: Wrong Item, Damaged, Defective, Changed Mind, etc.]

Preferred Resolution: [Refund, Exchange for (specific product), Store Credit]

Photos Attached: [Yes/No – required for damaged items]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our design-conscious support team is happy to assist with any return inquiries. Contact us at [email protected] or call +1 (555) 123-4567 during business hours (9AM-5PM EST, Monday-Friday).

Baxton Studio Store
143 Main Street, Manchester, US 06042