Welcome to our FAQ page, where we answer your most common questions about our designer furniture, global delivery, and shopping experience. At Baxton Studio, we’re committed to bringing affordable luxury to urban-savvy homes worldwide.

About Our Products

What types of furniture does Baxton Studio specialize in?
We offer a curated selection of contemporary furniture including:
  • Bedroom furniture (beds, armoires, dressers, and complete sets)
  • Dining collections (tables, chairs, and complete sets)
  • Bar and entertainment furniture (carts, stools, and wine racks)
  • Living room essentials (console tables, bookshelves, and side tables)
  • Home office pieces (desks and chairs)
Our products blend urban sophistication with functional design.
What’s the design aesthetic of Baxton Studio furniture?
Our furniture reflects a modern, design-forward philosophy with these characteristics:
  • Clean lines and contemporary silhouettes
  • Industrial and mid-century modern influences
  • Space-conscious designs perfect for urban living
  • Premium materials with gallery-ready finishes

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is there a minimum order amount?
While there’s no minimum to place an order, orders over $50 qualify for our free standard shipping via EMS.
How do I track my order?
Once your order ships, you’ll receive tracking information via email:
  • DHL/FedEx orders: Detailed tracking from warehouse to doorway
  • EMS orders: Tracking updates at major transit points
You can also contact us at [email protected] for updates.

Shipping & Delivery

What are your shipping options?
We offer two reliable shipping methods:
  1. Express Shipping (10-15 business days): $12.95 flat rate via DHL/FedEx
  2. Free Standard Shipping (15-25 business days): Free on orders over $50 via EMS
Processing time is 1-2 business days before shipment.
Which countries do you ship to?
We ship globally to most regions across:
  • North America
  • Europe
  • Oceania
We currently cannot ship to parts of Asia and some remote areas. Contact us to confirm availability for your location.
How is my furniture packaged for shipping?
Every piece is packed with care:
  • Protective corner guards and padding
  • Water-resistant wrapping when needed
  • Secure packaging to prevent movement during transit
Our goal is to ensure your furniture arrives gallery-ready.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To qualify:
  • Items must be in original, unused condition
  • Original packaging must be intact
  • A return authorization must be obtained
Contact our design-savvy support team at [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method and purchasing shipping insurance.
How long do refunds take to process?
Once we receive your return:
  • Inspection: 2-3 business days
  • Refund processing: 5-7 business days
You’ll receive email confirmation at each step.

Customer Support

How can I contact customer service?
Our design-savvy support team is available via: We typically respond within 24 business hours.
What should I do if my item arrives damaged?
  1. Document the damage with photos
  2. Keep all original packaging
  3. Contact us immediately at [email protected]
We’ll arrange for a replacement or refund and may request additional documentation.

Still have questions? Our customer care team speaks the language of good design – reach out anytime at [email protected].